Terms & Conditions
MyLuck Platform Agreement

These Terms and Conditions ("Agreement") govern the relationship between MyLuck ("the Platform", "we", "us", "our") and any individual ("Player", "User", "you") who accesses, registers upon, or uses any service, feature, game, or product made available through the website located at myluck.cam and any associated mobile-optimised versions thereof.

MyLuck is operated by its licensed entity under an internationally recognised online gaming licence. The Platform is designed for entertainment purposes and is intended exclusively for adult players meeting the eligibility criteria defined in Section 3 of this Agreement.

By creating a MyLuck account, making a deposit, placing a bet, or otherwise using any Platform service, you confirm that: (a) you have read and understood these Terms in their entirety; (b) you agree to be legally bound by all provisions herein; and (c) you satisfy all eligibility requirements. If you do not agree to these Terms, you must immediately cease using the Platform and close your account.

For the purposes of this Agreement, the following terms carry the meanings set out below:

• "Platform" means the MyLuck website at myluck.cam, all associated mobile interfaces, and all games, products, and services accessible thereon.
• "Account" means the registered player account created by an individual upon completion of the registration process.
• "Balance" means the total of real-money funds and/or bonus funds held within a Player's Account at any given time.
• "Bonus Funds" means any promotional credit, free spins equivalent, or incentive amount credited to a Player's Account under a MyLuck promotion, subject to wagering requirements.
• "Real Money Funds" means deposits made by a Player in Malaysian Ringgit (MYR) that have not originated from any promotional credit.
• "KYC" means Know Your Customer — the identity and payment verification process required before withdrawal requests are processed.
• "Wagering Requirement" means the number of times a bonus amount must be staked on eligible games before the resulting winnings may be withdrawn.
• "Prohibited Jurisdiction" means any country or territory from which access to and use of the Platform is legally restricted or prohibited under applicable law.
• "Force Majeure" means any event beyond MyLuck's reasonable control, including but not limited to natural disasters, government action, Internet outages, or regulatory changes.

To be eligible to register and maintain an Account on the Platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout the duration of your Account:

• You are at least 21 years of age. MyLuck enforces a minimum age of 21 in line with the standards applicable to internationally licensed online gaming platforms serving adult players.
• You are registering solely on your own behalf, using your own identity and payment details. Registering on behalf of another person or using false identity information is strictly prohibited.
• You are not a resident of, or currently located in, any Prohibited Jurisdiction where online gambling is explicitly prohibited under applicable law.
• You are not an employee, contractor, director, or immediate family member of an employee of MyLuck or any related entity, game studio, or technology provider associated with the Platform.
• You have not previously had an Account closed by MyLuck for breach of these Terms or any prior version thereof.
• You are acting of your own free will and are not under duress, coercion, or compulsion in establishing this Account.

MyLuck reserves the right to request documentary evidence to confirm eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or closure.

4.1 Registration Process

Players must complete the registration form accurately and truthfully. All information provided — including full legal name, date of birth, residential address, and contact details — must match the identity documents held by the Player. Providing false or misleading information constitutes a material breach of this Agreement.

Each individual is permitted to hold one (1) Account only. MyLuck uses automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are identified, all accounts except the first-registered account will be closed, and any bonus funds or winnings derived from bonus play will be forfeited.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login credentials with any other person. MyLuck will not be held liable for any losses arising from unauthorised access to an Account resulting from the Player's failure to maintain credential security.

If you suspect that your Account has been accessed without authorisation, you must notify our support team immediately via live chat or by emailing [email protected]. MyLuck may temporarily suspend an Account while an investigation is conducted.

4.3 KYC Verification

Prior to processing any withdrawal request, MyLuck requires Players to complete KYC verification. Acceptable identity documents include a valid Malaysian MyKad, passport, or other government-issued photo identification. Proof of payment method (e.g., screenshot of e-wallet registration, bank statement) may also be required. KYC documents are processed securely in accordance with our Privacy Policy.

MyLuck accepts deposits exclusively in Malaysian Ringgit (MYR) through the following approved payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank online banking, Hong Leong Connect, and cryptocurrency (Bitcoin/BTC and Tether/USDT). Cryptocurrency deposits are converted to MYR at the prevailing mid-market rate at the time of confirmed transaction receipt.

Minimum deposit amounts vary by payment method. For e-wallet methods (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow, the minimum deposit is RM30. For FPX bank transfer and online banking methods (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), the minimum deposit is RM50.

Players warrant that all funds deposited are legitimately owned by them, are free from any criminal origin, and are not subject to any third-party claim. MyLuck may refuse deposits at its sole discretion, including where there are reasonable grounds to suspect the source of funds.

Withdrawal requests may only be submitted following successful KYC verification. Withdrawals will be processed to the same payment method used for the most recent deposit, where operationally feasible, in order to prevent money laundering.

Processing times are as follows: e-wallet withdrawals (Touch 'n Go eWallet, GrabPay, Boost) are typically completed within 5 to 30 minutes of approval. Bank transfer withdrawals (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, FPX) are processed within one to three business hours during standard operating hours. Cryptocurrency withdrawals are processed within one hour of approval, subject to blockchain network congestion.

MyLuck does not charge withdrawal fees. However, third-party payment providers and banking institutions may levy their own transaction charges, for which MyLuck accepts no liability.

MyLuck reserves the right to conduct additional verification checks prior to processing withdrawals above certain thresholds. In the event of an ongoing investigation into account activity, withdrawal processing may be suspended pending the outcome of such investigation.

Bonus funds are not withdrawable. Only Real Money Funds, and winnings generated by wagering Real Money Funds (or bonus funds that have met their wagering requirement), are eligible for withdrawal.

All bonuses and promotional offers made available by MyLuck are subject to the specific terms and conditions stated alongside each offer, which terms are supplementary to and consistent with this Agreement. In the event of any inconsistency, the offer-specific terms prevail.

7.1 Wagering Requirements

Unless stated otherwise in offer-specific terms, the default wagering requirement applied to bonus funds is twenty times (20x) the bonus amount received. Wagering contributions by game type are as follows: slots contribute 100% towards wagering requirements; live casino games (Baccarat, Roulette, Blackjack, Sic Bo) contribute 10%; sports bets placed at minimum odds of 1.50 (decimal) contribute 100%; crash games and other instant-win titles contribute 25%.

7.2 Bonus Abuse

MyLuck maintains strict policies against bonus abuse. Activities considered abusive include, without limitation: registering multiple accounts to claim the same promotion; using low-risk or mathematically certain betting patterns to clear wagering requirements; colluding with other players to accumulate bonus value; or any strategy that MyLuck determines, in its reasonable discretion, to constitute exploitation of a promotional offer.

Where bonus abuse is detected, MyLuck reserves the right to: (a) cancel the bonus and any winnings derived thereof; (b) suspend or permanently close the Account; and/or (c) withhold withdrawals pending investigation.

7.3 Expiry

Bonus funds and any associated free spins expire 7 days from the date of crediting, unless stated otherwise in the offer terms. Expired bonuses are automatically removed from a Player's balance without notice or compensation.

All games offered on the MyLuck Platform are powered by independently certified Random Number Generator (RNG) systems. RTP (Return to Player) percentages for each game are available from the in-game information screen and are independently audited on a periodic basis.

Live dealer game outcomes are determined in real time by physical game mechanics (card shuffles, roulette wheel spins, dice rolls) conducted by professional dealers under monitored studio conditions. MyLuck bears no responsibility for network connectivity issues experienced by the Player that may disrupt a live game session.

In the event of a technical malfunction or game interruption, the following policy applies: where a bet has been accepted and the game round commenced but cannot be completed due to a platform error, the bet will be voided and the staked amount returned to the Player's Balance. Where a game outcome has been determined and recorded in our system prior to any technical disruption, that outcome stands.

Published game results, as recorded in MyLuck's central server logs, are considered definitive and final. Display errors on a Player's device do not alter the recorded game outcome.

Players are strictly prohibited from engaging in any of the following activities while using the MyLuck Platform:

• Providing false, misleading, or incomplete information during registration or at any subsequent point
• Registering or operating more than one Account
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game or Platform function
• Engaging in collusion, match-fixing, or any coordinated strategy designed to gain unfair advantage in poker, sports betting, or any other game
• Exploiting software errors, glitches, or undocumented game mechanics for financial gain
• Depositing funds derived from criminal activity, including but not limited to money laundering, fraud, or theft
• Using VPN services or other technical means to mask your geographic location or circumvent jurisdictional restrictions
• Harassing, threatening, or abusing MyLuck customer support staff or other platform users
• Attempting to reverse-engineer, copy, or redistribute any element of the Platform's technology or content

MyLuck reserves the right to suspend or permanently terminate any Account found to have engaged in prohibited conduct, void all associated winnings and bonuses, and report relevant conduct to appropriate regulatory and law enforcement authorities.

MyLuck is firmly committed to promoting responsible gambling practices. We strongly encourage all Players to engage with the Platform as a form of entertainment only, and never as a source of income or a solution to financial difficulty.

The following responsible gambling tools are available to all MyLuck account holders at no cost and without penalty:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your Account.
• Loss Limits: Restrict the maximum amount you can lose over a defined period.
• Session Time Limits: Set reminders or hard limits on the duration of individual gambling sessions.
• Cooling-Off Period: Temporarily suspend Account access for a defined period (24 hours to 6 weeks) without full self-exclusion.
• Self-Exclusion: Permanently or indefinitely close your Account and restrict re-registration for a minimum period of six months. Self-exclusion requests are irrevocable for the stated duration.

To activate any of these tools, contact our support team via live chat between 8am and 2am MYT, or by email to [email protected]. For players aged 21 and above only. 21+ Only

For independent support and counselling regarding problem gambling, we recommend contacting the following resources (text references only):

• Talian Kasih — 15999 (Malaysia national helpline for social issues including problem gambling)
• GamCare — international gambling support charity providing free counselling services

For detailed information on our responsible gambling policies and tools, please visit our dedicated Responsible Gambling page.

All content, software, graphics, trademarks, trade names, logos, game interfaces, written materials, and any other intellectual property ("IP") available through the MyLuck Platform are owned by or licensed to MyLuck and are protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with this Agreement. This licence does not constitute a transfer of any IP rights to the Player.

Players are expressly prohibited from: reproducing, copying, distributing, selling, or commercially exploiting any Platform content; using Platform content in any manner that infringes our or our licensors' intellectual property rights; removing or altering any copyright, trademark, or other proprietary notices displayed on the Platform.

To the maximum extent permitted by applicable law, MyLuck, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from: (a) your use of or inability to use the Platform; (b) unauthorised access to or alteration of your Account; (c) any interruption, suspension, or termination of Platform services; or (d) any other matter relating to the Platform.

MyLuck's total aggregate liability to any Player in connection with any single event or series of connected events shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

MyLuck does not guarantee uninterrupted, error-free access to the Platform. Scheduled and unscheduled maintenance, network issues, and Force Majeure events may result in temporary service unavailability. MyLuck will use commercially reasonable efforts to restore service promptly but accepts no liability for losses arising during any period of unavailability.

MyLuck reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice displayed upon login to the Platform at least seven (7) days prior to the changes taking effect, except where immediate amendment is required by regulatory directive or legal obligation.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and contact our support team to close your Account and arrange return of any Real Money Balance.

It is your responsibility to review these Terms periodically. The "Effective Date" displayed at the top of this page indicates the version currently in force.

This Agreement and all matters arising from it shall be governed by and construed in accordance with the laws of the jurisdiction in which MyLuck's operating entity is licensed, without prejudice to any mandatory consumer protection provisions that may apply in the Player's jurisdiction of residence.

In the event of any dispute, complaint, or claim arising from your use of the Platform, you are encouraged to contact MyLuck's customer support team in the first instance. Our team will endeavour to resolve all complaints within five (5) business days of receipt of a written complaint submitted to [email protected].

Where a dispute cannot be resolved through direct communication, it shall be referred to the dispute resolution procedure established by the applicable gaming regulatory authority under whose licence MyLuck operates. MyLuck's decision on matters of Platform operation, game outcomes, and account management — where supported by server logs and technical records — shall be considered final unless overturned through the applicable regulatory dispute process.

If you have any questions, concerns, or requests regarding these Terms & Conditions, or wish to exercise any right provided herein, please contact the MyLuck support team through any of the following channels:

• Live Chat: Available on the Platform, 8am – 2am MYT, 7 days a week
• Email: [email protected] (plain text — not a clickable link)

For responsible gambling support, account self-exclusion requests, or KYC-related queries, our support team is trained to assist you promptly and confidentially. Response times for email enquiries are typically within one (1) business day.